Automating processes to enhance citizen services- audit of current process models of the Ministry of Interior and subsequent business process modeling/ flow diagramming of to-be state
- aligning process models with different internal systems and control mechanisms, revision of existing process documentation
- utilized modern BI tools to convince public game changers – Qlik & Power BI
- led a team of young BPM professionals which formed my position of project manager and coach in one
- project supported my promotion to Senior Consultant highest tier as I was selected as the key member of client’s implementation team
Supply chain process improvement – various Lean Six Sigma projects
- applied DMAIC methodology as basis for driving supply chain process improvement /Kaizen, quality Six Sigma, and Lean efforts
- root cause analysis, value stream mapping, capability analysis, hypothesis testing
- using Minitab statistical tool
- after intensive 5 years of process improvement experience, I eventually became certified Black Belt
Agile Transformation of Financial Authority – Design of Target Operating Model
- analysis of the initial state of the organization
- proposal of a target operating model in following areas: process implementation, organizational changes and IT integrations
- identification of quick-wins and system changes with impact on the implementation of the target operating model and its prioritization
- project management and development of the project plan including timeline, budget & resource allocation
- based on the proposed optimization opportunities client agreed to run second phase of the project where I added value as RPA and Machine Learning Business Analyst
Managerial Skills
- experience with projects realization in both commercial & public sector
- team leadership
- good communication, presentation & negotiation skills gained through my experience as business consultant and project manager
