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Education

2008 - 2012

Hamilton High School

Hamilton, OH

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2012 - 2016

BSc. in Hospitality Management

Cincinnati State Technical

and Community College

Cincinnati, OH

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Strengths

self-motivated

entrepreneurial

excellent bilingual communications skills

ability to engage others to commit to action

teamplayer

ability to meet goals

adaptable to change

flexible

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Technical skills

common operating systems

Point of Sale software

Adobe software

Customer Relationship Management system

technical writing

budget planning

scheduling

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Hobbies

blogging

reading fantasy books

yoga

writing

travel

volunteering and community involvement

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Work experience

2016 - 2020

International Asian Host

Hard Rock Cafe International (USA), Inc.

Cincinnati, OH

hosting international VIPs (bilingual)
responsible for targeting, developing, and assessing new business relationships
communicating programs/services to necessary people, keeping management them informed of changes that may impact the business
effectively delivering required sales targets
maintaing relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing business
developing a wide customer base
utilizing transportation resources to actively recruit VIP/VVIP players
execution of special events
complying with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
cultivating new ideas and methods to deliver business solutions
identifying ways to increase efficiencies or improve product or service
handling increasingly complex matters
politely gproviding consistent, timely and accurate information and finds answer when unsure
responsible for working effectively as a collaborative team player
works with the VIP Services Manager to secure commitments for hotel stays, complimentaries, external dining and amenities, and events
acting as host for cross-property guests through personal contact by phone and in person. Greeting guests upon check-in/check-out and anticipates guest needs and quickly responds to requests for arranging accommodation and transportation